Privacy Policy

Legal Information about the Website

We (hereinafter the “Company,” “We,” “Us,” and the like) strictly adhere to the rules governing the confidentiality of personal data. Users of this Website (hereinafter, individually referred to as “the user,” “the customer,” and jointly referred to as “you” and “your”) will find updated and current information to understand what we do

We may update the Privacy Policy on the Website to reflect new legal requirements or business needs, so users should stay aware and review the Privacy Policy regularly.

To access our Website, you must be a legal adult with the right to enter into contracts under the regulations of your country of birth or residence.

This Privacy Policy constitutes part of our contract with you when you provide us with personal information. Therefore, it affects your rights, which is why it is important to familiarize yourself with this information.

What does personal data mean?

All data used to identify you is personal. This may include contact information, first name, last name, address, email, and/or website/IP addresses.

How does the Privacy Policy work?

The Privacy Policy applies to the personal data we use and process from our Website users. Our Website may contain links to redirect you to other websites. We do not own third-part websites, and therefore we are not responsible for their content or the proper delivery, functionality, or privacy practices.

What personal data do we collect?

Personal data is collected from the User:

  • Through direct means of interaction (for example, an electronic travel authorization application form or a contact form)
  • When contacting customer support via website chat, email, or telephone.

Automated data collection includes information about:

  • IP addresses,
  • Popular sections, and/or
  • Time spent on the site.

Check our cookie policy to learn more about their purposes and other important details.

Please note that you will only be required to provide the personal data necessary to fulfill the described purposes. Therefore, if you provide us with more information than necessary, you automatically consent to its processing for the intended purpose(s).

Customers must provide accurate, current, and complete personal data to properly apply for an Electronic Travel Authorization application and for the management of their information or support request. We will not assume any responsibility for circumstances beyond our reasonable control, such as providing the User with incorrect, incomplete, and/or fraudulent information.

If you provide us with the personal data of the personal data of third parties, whether minors or adults, you assure us that you have their informed consent to do so. A minor may be required to provide information if you are his/her parent or legal guardian.

Please note:

If the company receives personal information or personal data about an Organization from an individual who has not received their informed consent, the company must inform the individual of how they collected the private information. If necessary, we ask the person who provided personal data to confirm the subject’s consent.

The data subject may be able to object to the company’s processing of personal data. In this case, we will not provide the service, and we will cancel the e-trip authorization request.

If the company receives personal data and/or personal information about a minor from someone other than his/her parent and/or legal guardian, as soon as we discover and/or become aware of the circumstances, we will take appropriate actions to fix the situation, possibly including canceling the application.

Why do we use your data?

Personal data is collected for several purposes:

  • We provide professional assistance services for applying for an e-Travel Authorization application, and we will check that you have filled out the application correctly and have provided the necessary documentation according to government requirements. We will notify you of missing or incomplete information/documentation if required;
  • We use personal data to provide you with up-to-date information on the status of your application for an e-Travel Authorization, as well as its approval or rejection as required by government updates and/or operational messages. We will notify you if the government requests additional personal information/documentation to assess your application;
  • To properly handle your requestion in the event of complaints or questions about our professional services and/or to complete your refund and cancellation requests;
  • For administrative purposes such as verifying your payment information (fraud control), accountancy and billing tasks;
  • To comply with legal obligations, to meet the requirements of the police or relevant authorities;
  • To improve services and user experience. We improve site navigation by analyzing user behavior;
  • Personal information is used for periodic checks for fraudulent, unauthorized, or illegal activities through the Website.

What is the legal basis for collecting personal information?

We only collect your data if there is a legal basis. The legal basis will be:

  • To fulfill a contract with you, which means verifying that your electronic travel authorization form is correct and submitting it to the government;
  • To notify the government of the final decision regarding your application states; and
  • To respond to your information requests submitted to the Customer Service Department.

The legal basis of your consent to the processing of your data:

To comply with the requirements of administrative, judicial, police, or relevant authorities.

Our legitimate interest in (i) credit/debit cards and other payment verification methods, (ii) addressing potential complaints about our services, (iii) improving the user experience of the Website and its efficient operation, (iv) improving our professional Services Quality, (v) monitoring fraudulent activity to ensure the security and integrity of our Website.

How long do we keep personal data?

We will process your data for as long as it is necessary for the purposes for which it was collected. Your data will then be blocked and kept for the required period. For example, we will keep it as long as is necessary to comply with our legal obligations and/or to deal with possible claims related to the professional services we provide; to complete the investigation of detected fraudulent or illegal activities; to save information about cookies if you do not withdraw your consent; etc. After the required storage period, we will securely delete your data from our information systems.

In addition, if you consent to the processing of your data for specific purposes, please note that you can withdraw this consent at any time. We will delete your data upon reception of the withdrawal request.

With whom do we share personal data?

Your data will be processed and transferred in the following cases:

  • The government of the country you are planning to visit approves or rejects applications for an electronic travel authorization;
  • Our payment service providers, who pay the costs during the application process, practice fraud control;
  • Your bank entity, credit/debit card companies, require your data when you initiate a dispute of the charges;
  • Our technology service providers host our information systems and offer tools for technical support;
  • To comply with our legal obligations and those required by administrative, judicial, and police authorities per applicable laws and regulations; and/or
  • To protect our legitimate interests in the event of claims concerning the offered professional services.

The mentioned third parties may have their headquarters outside the European Economic Area, and therefore, personal data may be subject to international transfers. In these cases, we inform you that we will only transfer personal data to recipients located in countries that offer a level of personal data protection of equal comparison to the data protection laws and regulations in European countries. If this does not happen, we will use the necessary safeguards. Existing laws and regulations regarding personal data protection ensure the confidentiality and security of your data and guarantee your rights and freedoms.

How do we protect your data?

Your data is stored securely in our information systems. We have taken appropriate technical and organizational measures to ensure the confidentiality and integrity of your data and to protect it from unauthorized and/or unlawful processing and accidental destruction, loss, or damage.

Similarly, we have taken reasonable steps to ensure that our employees, suppliers, and/or partners with access to your data receive adequate information and training regarding the processing of our customers’ data as well as clients they have access to for the specific purposes listed above.

While we do our best to ensure the protection of your personal information transmitted through our Website or through other means, such as email or telephone, please note that you must also take steps to protect against the misuse of your personal information. For example, you do not need to enter or verify bank details through fake messages and websites to save information.

What rights do you have?

You can exercise the following rights by sending us a written request by email or via our contact form:

  • The right of access,
  • The right of deletion,
  • The right of rectification,
  • The right of limitation of processing,
  • The right of objection, and
  • The right portability of your data.

You can change your web browser’s “privacy settings” to set tracking cookies, as well as install programs or add-ons to your browser, known as “Do Not Track” tools, which allow you to choose the cookies you grant access to.

We will answer your request for data protection rights within one (1) month; however, we may occasionally extend this period (by an additional two months, depending on the number of requests you make). In the case of an extension, we will notify you of the reasons for the delay.

You have the right to complain about the appropriate supervisory authority when you consider it necessary; for example, if you believe that your data protection rights have not been adequately taken into account.

Contact us with any doubts or questions you may have about this policy or the processing of your personal information.